Outgoing call rings twice then disconnects: Here’s why

Last Updated on October 24, 2021 by Kennedy

There are several calls issues on both outgoing calls and incoming calls and if you happen to experience one, it can be a lot confusing and annoying.

You won’t understand why this call error is happening on your mobile phone and what follows next is to look for a quick solution.

Having been in this type of situation, I do understand how it pains trying to make a call on your mobile phone and it disconnects without the call going through.

This article covers all you need to know on the call error of outgoing call rings twice then disconnects. There are several reasons behind this problem and I have got you covered.

Now let’s continue.

Outgoing call rings twice then disconnects

This is usually caused by a poor network reception on the recipient side or probably the recipient phone is not available as at the time you are calling it’s number. Remember this isn’t the case of the recipient blocking a caller from calling it’s number.

I know that when you call someone and it rings twice then disconnects, what will pop into your head is the recipient has blocked my number. But I’m telling you that is a big no and you shouldn’t think like that at all.

When someone blocks your number, it wouldn’t ring for once not to talk of ringing twice and disconnect. It will only redirect you to the voicemail or cut off immediately you dialed the number.

For samsung phone, you will only see number busy and that’s all.

So outgoing call rings twice then disconnects isn’t the case of being blocked by the recipient. Please bear that in mind.

Again I want you to know that if this problem is for a particular number or contact on your mobile phone, the person may be disconnecting your call after it rang for few seconds or two times.


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Let’s proceed to some of the reasons, causes and the solution that will fix the problem of calls being disconnected after two rings.

The solution to outgoing call rings twice then disconnects

Below are the solution or what you need to do in order to fix the problem of not being able to make a call on your mobile phone.

1. Turn off volte network

One of the major causes of outgoing call rings twice then disconnects is caused by the volte network feature especially if the problem occurs on all contacts or phone numbers you tried to call.

What I’m trying to say is that if you tried to call all numbers or any number on your mobile phone and it doesn’t go through, it is likely to be caused by the volte network feature.

If the problem you are having is just for a particular contact or a number, then the problem isn’t caused by the volte network.

So all you need to do is to disable the volte network feature on your mobile phone.

To do that, you have to open the settings app and go to the mobile network or connection depending on the type of phone you’re using.

In the mobile network section, you will see volte call though it depends on your service network provider and the type of phone you’re using.

Now if you have seen that the volte network is enabled on your phone kindly disable it and try to make a call on your mobile phone. If the call successfully goes through, then it simply means the problem of outgoing call rings twice then disconnects you are having is caused by the volte network feature on your mobile phone.

2. Poor network connection

This is a known cause of outgoing call rings twice then disconnects and it usually on the recipient side.

In this type of situation, the recipient won’t see your incoming call but you will hear a ringback tone which indicates the recipient phone is ringing. Usually it will ring twice then disconnects and you may think the recipient is disconnecting the call, but that isn’t the case.

The recipient is having a poor network reception on it’s mobile phone.

So what you have to do is to send a text message or use any of the instant messaging apps like whatsapp, Skype, Facebook messenger, imessage, Google voice to send a message.

This will work out on poor network reception compared to when you are calling.

3. The line has been disconnected

The recipient line has been disconnected by the network provider, and call will never go through.

There are reasons for a network provider to disconnect it’s subscriber network service, and one of the common reasons are non payment of phone bill or the line has not been used for a long time.

The likes of T-Mobile will disconnect it’s subscriber from receiving calls due to non payment of phone bill. Upon calling the person you may think the phone indeed rang twice but in the true sense that was a false alarm.

The phone didn’t ring at all.

The two ringback tone you heard was fallacy and not real. The recipient didn’t or won’t see the incoming call but you will hear two ringback tone.


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4. The recipient phone is switched off or offline

In some mobile carrier network, if a subscriber phone is switched off or offline, a caller will hear two beeps or ringback tone and the call disconnects afterwards.

You won’t hear a message tone telling you that the number you are calling is switched off or not available as some other networks will do.

In this type of situation I will recommend you to send a text message in order to confirm that truly the person you are calling it’s mobile phone is switched off.

5. Reset mobile network settings

This is one of the solution to fix outgoing call rings twice then disconnects on a mobile phone, you have to reset your phone network settings.

To reset your phone network settings, open the settings app and scroll down to about phone.

outgoing call rings twice then disconnects

Tap to open and look below you will see Reset.

You will have to open the reset and right there you will see reset network settings. Tap and open the reset network settings and on the next screen is the option button to reset your mobile network settings.

outgoing call rings twice then disconnects

If the problem of outgoing call rings twice then disconnects is caused by your phone network settings, this will definitely help to fix the problem.

If this didn’t work for you then you don’t have any option than to factory reset your phone.

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